Investigate communities perception towads behavioral intention to use urban services technology (UST) in Pandan Jaya

Abstract

Globally, cities are adopting technology to improve a range of services. However, successful implementation and sustainable urban growth depend heavily on the ability to comprehend how communities view and interact with these advances. This research explores the complex relationship that exists between the behavioral goals of the community and how they perceive the adoption and use of Urban Services Technology (UST). This strategy is in line with the larger goal of applying high-tech solutions to promote urban sustainability and growth in the face of challenges associated with urbanization in the twenty-first century. To ensure the effectiveness and sustainability of these initiatives, it is vital to understand the variables influencing people's behavioral intentions to embrace smart city living. Behavioral intentions are an important precursor to actual usage behavior when it comes to technology adoption. To collect data from a statistically meaningful subset of urban residents in industrialized nations, a quantitative methodological approach was utilized. A structured questionnaire developed utilizing the theoretical framework was distributed to 100 respondents in Pandan Jaya, representing a range of age groups. The results based on Cronbach's Alpha Coefficient demonstrate a favorable correlation, which is excellent. This work advances a more sophisticated comprehension of the dynamics of UST adoption by clarifying community views and behavioral intentions. The study's conclusions can help technology developers, urban planners, and legislators create user-centered, inclusive UST solutions that meet community needs and concerns and promote sustainable urban development and enhanced quality of life.